But opting out of some of these cookies may affect your browsing experience. You also have the option to opt-out of these cookies. Print quality issues: If the quality of a printed document or photo is not as expected, go to HP Support, type your printer model number, and then search for print quality to find the Fixing Poor Print Quality document for steps to resolve the issue. Printer offline issue: If you see an offline message as the status for the printer or a Printer not responding message when attempting to print, go to Printer is Offline Mac. However, select one of the following links to resolve common printing, connection, or scanning issues. Disconnect any other USB devices that are not in use. Disconnect other USB devices: If you have several USB-connected devices, such as another printer, the computer might not have sufficient power supplied to the USB ports to detect all of them. HP supports USB cables less than 3 m 9 ft 10 in in length. Disconnect from a USB hub or docking station: If you are using a USB hub or docking station, try connecting the cable directly to the computer. Reconnect the cable: Disconnect and reconnect the USB cable from the printer and the computer. Restart the printer and the computer: Restarting the computer and the printer can clear possible error conditions. Use a different cable: Connect a different Ethernet cable. Reconnect the cable: Disconnect, and then reconnect the Ethernet cable to the rear of the printer, and then plug the cable into another valid port on the router. Check the cable: Examine the Ethernet cable attached to the rear of the printer to make sure that it is not a phone cable Ethernet cables and phone cables look similar but are different sizes.
The green link light should be steady, and the orange activity light should blink when the cable is connected.
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